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| - I brought my dog here at the very end of December 2016 for his check up, and with the concern his teeth needed some work, and maybe he was in dental pain. We all know dogs don't show it if they have dental pain. After a slack attempt to check my dogs teeth I was told they were fine, and no work needed to be done. My gut told me this wasn't right, but I was sent on my way, and charged for a full exam. It was on the back of my mind and bothered me, because visually even to me they didn't look all that great. I kept telling myself that they are the professionals, and it was probably okay. I hummed and hawed about taking him back because I didn't want to look parinoid. I ended up calling back at the beginning of May to book him in to have his teeth re-checked, because I felt it wasn't right. At his visit today I was told that he needs to be put under, a full dental cleaning, x-rays, and several teeth extracted - around $1800 worth of work. I called back to book him to be rechecked in less than 5 months after his full exam, and was charged for another full exam today. When I pointed out that I was just in for a full exam recently, and was back for a situation that was neglectfully overlooked on their part I was told "it was a year ago, back in 2016, and lots can come up in a year." REALLY?! Basic math and common sense would show that the end of December until the beginning of May is less than even half of a year, and things DO NOT progress that quickly in less than half of a year. It's not even the point of being charged today when I shouldn't have been, or their inability to do math- that's just the icing on the cake. It's about inadequate care. The ball was completely dropped with my pets care, and no responsibility was taken. I no longer trust them with my pets health and will never return.
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