I'll give them 4 stars because my coffee was delicious and it was something other than Starbucks. It was a little price-y, but honestly not much more expensive than what you'd pay at other coffee shops, and let's not forget we're in a hotel/casino in the middle of Las Vegas... Most prices are jacked up, so if you want to complain about price, Vegas is probably not the place for you.
The service was a tad slow, but I had empathy for the woman working because she was taking orders and making drinks, and the line was a good 5 people deep when we ordered. She was doing the best she could and was moving faster than I would expect her to! She also seemed friendly and helpful.
The atmosphere is cute with the little bistro tables outside of the French restaurant. It's a great place to sit and relax if you've been walking all day. Don't be deterred by some of the negative reviews on here!