I called him Friday Aug 7th and he came out to inspect door on a Sunday. I had suspected it was the spring. He was able to confirm this during his visit - But did not not have a replacement part for my kind of garage door on his truck. He agreed to come out the next day and he did. New spring installed and he also recommended replacing the wheels which were no longer rotating properly. I liked the service and would use him again. I know my garage door and motor are old and when I have to have them replaced I would not hesitate to use him to do this.