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| - This restaurant may be the single worst run restaurant I have ever encountered. Due to the circumstances of our "reservation", we were unable to dine at the restaurant. The Groupon is a total scam and makes it virtually impossible to dine here...
Firstly, let me explain that we attempted to dine here on 3 separate occasions. We had the Groupon that had been offered online and thus mentioned it when attempting to make a reservation. We were initially told that they were at their "Groupon maximum" for that evening and would be unable to take our reservation.
Later in the week we contacted them again to make a reservation ahead of time for the following evening. When we called we were told by a gentleman that we didn't need a reservation for the Groupon and could dine at any time. When we attempted to still put our names down, they instructed us to "not worry about it".
The following day we decided we would be better off trying to make a reservation, so we called yet again. A gentleman answered the phone and we set a reservation with him for 7:30 that evening, mentioning our Groupon during the reservation process.
Now this is when it all came off the rails... That night we arrived promptly at 7:25 for our scheduled reservation to an almost empty restaurant. We approached the hostess to check in, but were told that there was no reservation on the books and that the Groupon was not being honored due to the fact that the wine for the offer was unavailable. She said she could still seat us, but we only had the option to either dine at full price or get the food associated with the Groupon and come back to get our wine on Tuesday!!! I was appalled. They would not make a substitution or exception based on their numerous errors. I asked to speak to the manager and was instructed that there was no manager, just an owner, and he was unavailable that evening. I have worked in restaurants/hospitality for many years and have never experienced such a thing. There were only three tables seated (an almost empty restaurant) yet out of 5 servers, 2 bartenders, and a hostess, no one on staff had the authority to actually address an issue that had arisen. How do you expect to run a restaurant with no one with any authority?!?!? We left upset and hungry and went to eat somewhere else...
Funny thing is that we apparently are not the only people to run into horrendous issues. A search online regarding PoshBurger and the Groupon revealed that this is just one of many horrible experiences, which include inflated tax and gratuity on the bill, terrible food, and horrible service. In hindsight, I have never been so happy to NOT have dined at a restaurant. Stay far away from this establishment and do not support their ownership (if you can even find the restaurant in the first place). They apparently don't pay employees, jack up prices, and don't honor their own promotions...
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