| rev:text
| - I had a very poor experience with this location, specifically with Tyler.
When I first came in, I let the boys know that somebody hit my car and her insurance was supposed to be covering my rental. I gave them the 6-digit code, and they said they found my name in the system and that, since I wasn't given an estimated time for the repairs on my car, I'd have a 30-day contract with the rental. I then waited a good 45 minutes while the four boys on staff took care of a family, 2 car check-ins, and pickups for other people. When they finally got to me, I was rushed through the process and told I had to sign something to be able to leave the lot.
Everything was fine and good until 10 days later. I received a voicemail saying I had my rental longer than expected, and that I shouldn't forget that I'm paying $15-16 a day to have it. I called back as soon as possible and Tyler answered. He kind of brushed off the "longer than expected" comment, and went right into how I signed a contract saying I would pay for coverage on the rental out of pocket. I explained that, no, when I came in, I was told the lady's insurance was supposed to be covering everything on this car, and that I wouldn't have to pay for anything. It wasn't my fault someone hit me. He proceeded to yell at me and continued saying, "Well, you signed a contract." I told him I wasn't paying for it because nobody told me that that was what I was signing, and the day I came in, everyone was in a rush to get customers out the door. His reply was, "Well, we're always busy so that's no excuse for you."
He then said I could come in later that day and take it off my account, but it would only remove the future days I'd be using the rental and I was still expected to pay for the previous 10 days. When I again explained that I wasn't supposed to be paying for anything, he said, "Okayyy you're paying for it, see ya later!" and hung up on me. I was shocked at his extreme lack of customer service, but I assume it's because he's a straight-out-of-high-school boy who thinks he has power.
I had to call corporate to explain the situation and how Tyler hung up on me. The lady who answered said their staff should never treat customers that way, and she was going to contact the regional manager. I assume it got to him, because about 10 minutes later, someone else from that location called me back and said they removed the fee from my account.
I will never go back to an Enterprise. I refuse to deal with sleezy scammers and boys who don't know how to care for their customers.
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