I take my cat here and I don't really have any major complaints.
I've taken my cat here a few times for a bath and shave (yes, my cat gets a bath and shave) and shots. I like Dr. Reese, she's very nice.
The only reason I gave it 4 instead of 5 stars is b/c the last time I took my cat there he was having a mole type thing removed (nothing major) and a bath & shave. They called me about 1 hour after dropping him off and told me that he was ready. I went to pick him up but they still didn't cut off the mole. So the communication might be a bit lacking- but Dr. Reese removed it and I only waited about 10-15 minutes for her to be done.
I have also used the office on the other side of town at Charleston/Buffalo... they're good too.