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  • Something amazing happened to us at Americana today. We have been to Americana a couple times in the past. First for brunch. We had been at the location with the previous restaurant and loved the location. The brunch was such a good experience that I chose it for my birthday dinner which was amazing as well. This place had the hat trick. Great food, Great Service and Great atmosphere. For me Food and Service are a must. If you have great food and the service ruins my experience then I'm done. So we decided to hit Brunch for the holiday weekend. We were hoping to sit outside but still a little too hot. Instead we had great window seating with the great view. We had the same waiter that we had before so all was looking good. Then things went to hell. I ordered the bottomless mimosas and we got our firs course. Had trouble getting my second mimosa. When the third coarse was finished and my bottomless mimosa was sitting bottled out, we were getting upset with the service. It's all you can eat and bottomless mimosas and we have no food and an empty glass. I try to be understanding and they had three big parties but still it isn't a cheap place and I'm having a bad dining experience. This is when something amazing happened. They actually recognized there was a problem and fixe it. The Chef/Owner came to are table chatted and recommended a dish which he said he would send out. He had my mimosa refilled as well. When the dish was ready he personally brought it to the table. That did impress me. Then he came back and talked to us about our next choice as well. Then I notice he is serving the tables beside us as well. I was amazed. I have been many times in a restaurant that had problems but never seen if fixe in stride. The owner saw the problem and solved it by personally serving several tables. We went from having a bad experience that would keep us from coming back the Americana remains as my favorite restaurant in Las Vegas.
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