HORRIBLE! I've never felt the need to write a review before but our experience was so bad I have to. Absolutely no care for the customers. I went there with my little brother and his friend, and we waited for 1.5 hours before leaving without getting to bowl. When we got there we were told we had to wait, no problem. Asked if we could hear our name get called in the game room, they said yes so I told them that's where we'd be. 30 minutes later I walk in to see how much longer and was told my name was called 3 times so I was put at the end of the list...explained that we couldn't hear our name get called even though she said we would and that they knew exactly where we were and she didn't care. Watched many lanes get filled with newer customers, many of whom older and drinking, were given lanes even though my bro and his friend are 11 and it was getting late (past 9). Even had other customers comment to us on how long we were waiting.... asked multiple times how much longer and was always misinformed. They didn't give a crap about making sure we got a lane. I would NEVER go back.