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| - I bought my car back in February (maybe end of January) and when I was about to leave the lot, I noticed the wrench light was on. I told the salesman (who was sitting right next to me) and his response was "oh yeah that's okay they probably just forgot to turn the light off, they are really busy right now so I'd suggest calling and bringing it in another time to get that turned off." A couple of weeks later, I went onto their website to schedule this appointment, I never got a call back. My mindset is that if it's just a light that needs to be turned off, I'm not going to make it a priority to get my car in because I'm already very busy. So when my oil light came on last week, I called to make an appointment for that and noted that I'd like for the wrench light to be turned off as well. They told me I had to go to Kia (a completely different dealership) to get this fixed since my car is a Kia. So I took it to Kia and get a phone call from the service man saying that the check engine light is on because there is a broken auxiliary battery temp sensor due to someone breaking it while installing the battery. I immediately said okay I'm going to call Bill Luke because I have not touched that battery since I got the car it must have happened before I bought it. After speaking with the general manager (Steve) he was not helpful or sympathetic what so ever. I told him what happened and he said because I waited "8 months" to get this checked, there wasn't anything they could do about it. I told him that had I known something was wrong I would've taken it in immediately but since his salesman told me it was okay, I didn't make it a priority. He kept saying it was the customer's fault (me) for waiting that long to get it checked. I then asked him if I was understanding correctly, his salesman sold me a car with the wrench light on, told me it was nothing and it just needed to be turned off and now that I find out something is actually wrong with it they won't do anything to make this right. He continued to repeat himself saying that it's been "8 months" and I shouldn't have waited that long to check. This is the worst customer service I have ever received, and when I bought my car and my fiance's car the next weekend from them they can't spare the money to make something right that they did wrong? I'm completely outraged and will NEVER refer them to anyone or go there again.
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