Cockroach found in bathroom. Supervisor said he needed to inspect the room to determine how he would accommodate us. He inspected the room after we had left. He said he didn't find the dead roach on the bathroom floor and told me if we decided to stay at another hotel he was going to charge us for the night regardless. When we arrived to the room we had to pull up the plugs on the sink and bathroom drains. Roaches travel through drains, appears to me that the hotel is aware of the problem and that is why they closed the drains during housekeeping. Not only wee there roaches, the customer service was terrible. The manager Coleman was VERY rude. Never once did he apologize!