Prequel: food is ok but service is HORRENDOUS. Came here on a Sunday night. The host looked stoned and clueless and told us 20min wait for a party of 4 around 730pm. The wait was actually 35min. Their waiting area is super tiny and crowded and they only have 2 seats for all the people waiting. Secondly their parking lot is a mess. The restaurant wasn't even packed for the size of the restaurant but there was limited parking. The parking lot design was horrible. You have to make a 3 point turn into the back lot where it ends in a dead end. We parked in the lot next door because the lot was a cluster fuck.
After we finally got seated by Stoner Dennis the menace host who literally couldn't make eye contact with us and had no idea what was going on with the table situation, he has the nerve to ask if we want our table wiped. The table was dripping wet and had food particles on it. After he cleaned it with this smelly rag that he grabbed from who knows where he then started to fan the table with the menus to dry it!!!
Fine we sit down cause I'm just thinking this guy is an idiot but then he passes us the menu and it is wet and covered in what looks like mas ago:orange fish eggs and sticky pieces of rice. My friends and I are hungry at this point to where it now takes another 10min to get water and then our waitress Jenny didn't even take our order. When she came back to drop off our water, she spilled the water all over the menu and instead of placing them down in front of each person she just put them in a pile and shoved it toward us as she walked away. I was pretty pissed at this point and even asked my friends if we should leave, but we were so hungry at this point we had given up.
We ordered the bento boxes which came with quite a bit of food. Bento box tonkatsu and Teri chicken. The chicken was super dry but the tonkatsu was decent: fried and fresh. Not super flavorful but it came with a heaping pile of rice, California roll (tasted horrible), 4 pieces of tempura, 2 Goyza and a small bowl of miso soup, we also got 2 Ikura nigiri and 1 sake nigiri. It was also ok. I couldn't tell if it was fresh but one thing I did notice is the rice was too sweet for my liking.
The best part of the meal was another waiter/bus boy Mel. He was so happy, introduced us and got us refills on water, any side extras and always came to check up on us. On top of that they serve Sapporo in chilled glasses which made this place tolerable.
Overall horrible service and subpar Asian food. I don't understand why this place is rated as high as it is. One thing I can guess is this place is filled with non Asian people who don't know the difference.