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| - I used to be a fan of Pearl until my birthday this year. I called a week early to set up a time that would work for the restaurant since we had a large party and never got a call back. Not once in an entire week. In fact, when I called for the 5th time to double-check that everything was set up, no one even knew what I was talking about even after I had called both the restaurant twice and Tammy (who I can only presume to by the owner) twice. In fact, rather than admitting they were the ones that dropped the ball, when I called the restaurtant the day of my bday (and also the bday dinner), I asked to speak directly to Tammy after attempting to get ahold of her for a week and she started off by screaming like an absolute lunatic into the phone. She called me a liar and said I had never called and completely cut me off when I attempted to say anything to her. Talk about knowing how to run a business...wow.
Even still, I understand she probably had a lot going on and we had a very large party, but that doesn't excuse her lack of professionalism or the complete disregard for any of my attempts to get ahold of her. The least she could have done was call me back to tell me one way or the other if they could accommodate us or not. She was beyond disrespectful to not just me, but also my mother who attempted to calm her down after she laid into me. She told her that because I didn't text her, she had no idea about my dinner plans. Really Tammy? After talking to your employees and giving them specific details in the beginning of the week and then personally leaving voicemails with you twice before calling your restaurant again? And not only that, but TEXTING you?! That's the most pathetic, asinine excuse for first off, telling me I never called and secondly, for running a business professionally.
Bottom line: don't count on Pearl for any big events and don't expect Tammy to go the extra mile or even be enough of a decent human being to admit fault and try to fix the situation. Way to lose nearly 30 patrons in one night.
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