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  • It pains me to write this update, but our last experience at Akai was so disappointing that I think it's only fair. I have to reframe my comments about this restaurant to say that when Akai is not busy, it's a great place to go. But a couple of nights ago it was slammed (there was a pumpkin festival on the street after Halloween) and it was among the worst service experiences I've had. I went with my mom and stepdad and from the beginning, everything was just off. Tables were left uncleared by the server, so we waited for a clean spot. We waited a very long time to have our order taken. We waited ages just for the water and tea we had ordered to arrive (20-25 mins?) After about 45 minutes our salads arrived but not together. My mom's calamari salad was frozen and inedible. My stepdad's sashimi salad was completely different than what was described on the menu. When my mom explained that her salad was frozen, our harried server took it away with no explanation or suggestion of whether she would get another one. Then another 30 minutes went by with no service at all. We reconciled ourselves to the fact that the usual tofu appetizer that they serve was not happening tonight. Finally, more than an hour after we sat down, my mom and stepdad's sushi came to the table. But mine was nowhere to be found. Then another calamari salad arrived for my mom - still almost frozen. Still no meal for me. 20 minutes later, when my mom and stepdad were almost done their rolls, my roll arrived with no ginger or wasabi on the plate. The server seemed apologetic, but took nothing off the bill (even though she said she would take my stepdad's salad off because it wasn't what he ordered). To make matters worse, my stepdad reported feeling a little sick to his stomach later that evening. Oh, Akai. My heart is breaking for you. I still love you in my heart, but this experience truly sucked. My advice? Go during the slow hours to enjoy a great experience. Skip it when it's busy.
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