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| - This is, by far, the worst doctor's office I have ever visited. Although I am not a patient with this doctor, I am a relative of a patient, and we both have to suffer through each visit here. If I could give this office a 0 or negative rating, I would, without a doubt.
There are so many things to list, it's difficult to choose somewhere to start.
1. There are about 2 dozen policy signs strewn across inside the lobby, outside the front door, and even behind the door once you are in the back. These signs are both handwritten and machine-made (some are 10-20 years old), and all very strictly state what they are going to charge you, what you can do in the office while you are waiting, what you can bring with you to the office, and of course what you cannot do. I would actually prefer to have more signs, because it would kill time while waiting hours to get in and out of the office.
2. If you have an appointment at say, 10AM, do not expect to leave before 1PM. And if you live somewhere other than downtown, block out 4-5 hours of your day for this one visit. What kind of doctor has you come in at 10AM, then wait to be taken to a room 1.5 hours later, all for a 5-10 minute talk? Oh, and don't get excited when you get called back to a room. You get called back once to get vitals checked, then you have to wait in the lobby again. Finally you probably wait another 30 minutes to check out before you can actually leave.
3. On one of our last visits here, I don't even think we got 5 solid minutes with the doctor. The first couple minutes he sat down, but the rest of the time he was literally walking backwards to the door, interjecting to end conversation topics, and actually telling us that he had more important things to do than stay in the room with us (his patient!).
4. Paperwork, oh the paperwork. I'm surprised they even have electricity in this office the way they run things. No computers, no fax (more on this later), and there are more stacks and piles of patient files and folders in the back than I care to imagine. They do have a copy machine, and they spare no expense for ink or paper to copy paperwork when demanding that you bring updated copies of doctor and medication lists, even when nothing has changed since your last visit.
5. No fax; at least not to the "unimportant" patient. They own a fax, but they restrict it only to super-duper important doctor communication. Need to fax something to or from your other doctors? Sorry Charlie, you have to do that by mail. We once brought up that we thought we had faxed something to their office before, and the doctor asked us where we got that number because they don't give it out to anyone.
6. Let's get back to the lobby. The lobby, and the entire office for that matter, is stuck in some 70s or 80s catalog, splattered with rock hard, worn out, and uncomfortable chairs, those old and dated policy signs, and wood grain everything.
7. Bathroom. Despite what they may tell you, there is actually a bathroom in the back, but they won't let just some patient use it. Nope, you have to request a key, which people handle in and out of the bathroom with germ-ridden hands, and go out of the office to a bathroom outside.
8. Lobby telephone. You might think, "How nice, a phone so I can call my loved one and tell them that I'll be 3.5 hours late to get home." But instead, that phone hanging on the wall in the lobby is on the EXACT SAME phone line as the office phone that you would call from home. This has two implications: 1) Every time the phone rings back with the receptionist, it rings loudly in the lobby. And 2) What stops someone in the lobby from picking up to answer the ringing phone or listen to your private conversation?
9. Scheduling. What kind of doctor's office calls the night before (the past two calls we received from them were past 6:30PM), to ask you to come in the next morning? Also, we asked to be scheduled a few days out instead, and we were told they are only filling up a certain day at a time. So we have to be at the mercy of the doctor?
10. Doors. This is an office for patients with RA, right? Then why is every door either very heavy or equipped with round-knob door handles that can be difficult to turn? Beats me.
I could probably go on, but I digress (plus, I reached the 5000 character limit). On our last visit we walked out before seeing the doctor; it had been 1 hour since our appointment time, and there were at least 3 people in the lobby who arrived before us and still had not been seen. There was a lady in the lobby who was even doing stretches and exercises while waiting because she couldn't sit any longer.
I really hope the people who run this office read these reviews, because there are some serious issues that need to be corrected. Actually, now that I think about it, they probably don't even use the internet, let alone know how to use a computer.
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