Let's start with the greeting. As soon as my wife and I entered the building, we were greeted by a younger man and a middle aged woman. Both of them had huge smiles on their faces and were so, so eager to welcome us. We were offered to sit where we'd like, so we chose a seat close to the window. The gentleman asked for our drink orders and brought them out promptly. Shortly after, we were presented appetizer salads, which were dressed with a delicious semisweet dressing. We ordered our food, which is available at different heat levels. Our food came out fresh, hot and smelling great. I ordered level 3 heat pad thai and man, it was AMAZING!!! Some of the best Thai food I've had. I highly recommend this location to anybody looking for a great Thai experience.