My friends love staying at the Palazzo since we are Vegas frequenters, but I have stayed at better casinos. The decorations are beautiful and I like the fact that the casino has high ceilings so that it doesn't feel so claustraphobic when you are gambling. The room is spacious and nice with enough space to fit 6 medium sized girls. The beds are comfortable and my friends enjoy sleeping on the couch too.
The hotel service takes awhile. It takes at least 20 minutes for the bell boy to arrive to the room and a long while for housekeeping to bring up extra towels. We tip as necessary, but the service takes their time here.
The front lines to check into the hotel is pretty long, but is an average wait compared to most of the larger casinos on the strip.
I feel that the Palazzo is pricey for what it is. I would shell out $75 more dollars a night to have a better stay at Cosmopolitan or Encore/Wynn.