So I've been back to Hazelrock twice since my first time and I can only bump it up one star.
On my second visit, I came with a friend. I ordered a latte (they don't do flavoured lattes and it's weird that the employee didn't suggest the salted brúlée latte that several people seem to be raving about in the reviews). The latte was OK. I think if you're a coffee person you might appreciate it more. My friend got a hot chocolate with cow's milk and he thought it was watery even thou it was made with whole milk. We also tried some of the sweets: the chocolate banana tart and the ferrero rocher cookie. I don't recommend eating any of these by yourself. Make sure you share it because they are hella sweet. Not a bad thing necessarily if that's what you like. The banana chocolate tart was delicious. It has real pieces of banana in there. No laffy taffy, artificial banana flavour. I enjoyed it. The cookie is a chocolate chip cookie with nutella and hazelnuts on top. Obviously it's delicious. On my third visit, I got an iced tea. I believe it was a berry black tea. I added a couple teaspoons of sugar to it and it was good.
I haven't been wowed by any drink from this place so I give them 1 star for that.
The two sweets that I've tried were both very good so I give them + 2 stars. That brings them to a 3 out of 5. I'm not keen to give another star for service because the employees always seem clueless about what they have. Anytime there is a girl at the register she has to ask the guy who makes the drinks what milk they have or what is in a particular drink. You should know what's in your product. Owner needs to train consistently.
I'd only go back to try the other sweets but I won't go out of my way to visit.