I went here after being involved in a rear end collision. When we walked in, we found the receptionist with her feet on the desk and a few Mac Cosmetics boxes scattered on the desk. She was having a conversation with another staff member about non work related stuff. 1st question; Are you guys together? Ummm yeah we walked in together and we were talking to each other so common sense should have told him and her that we were definitely together. I explained that I had been in a car accident. She just looked at me and handed me the paperwork. She also said " complete this and bring your id, credit card, and insurance card up when you are done". I'm confused because the reviews stated that the front desk staff was caring and nice. This definitely isn't the treatment that I received. Also, why would I give you my credit card information when I have Blue Cross Blue Shield which covers everything?? I waited to see how she greeted the next lady that walked in and it was the same attitude. So, we walked out and I let her know exactly why. One thing I cannot tolerate is horrible customer service. It doesn't take very much effort to be nice and smile. We went to Fastmed and was greeted by a friendly staff. Oh yeah! Fastmed didn't ask for my credit card information either!!