Food is great, but I will attribute that to the Cafe upstairs. If they didn't have the food, I wouldn't continue to go there. I would go one of the several other smoothie and coffee bars around the mall. Service was poor and slow, even though they tried to be quick. It just came off as desperate to get the line down, yet I still had to wait too long for an iced coffee. There was no order there to who or what the employees were doing. I also asked a question to the manager, who started to answer me but cut me off to talk to a "regular". I guess if we are not there every day, we dont get to ask questions. Overall, like I said, the food was great, but that is all I will be getting if I ever go to another Ebar...I will skip the bland iced coffee that was mostly ice anyway, and horrible customer service.