How does this place operate? I fail to understand it. Today we waited one hour for our food.. one hour! The server told us after 40 min that they were having trouble with the kitchen. Don't you think it would have been appropriate to tell us from the start that the kitchen was having issues? We told management we were dissatisfied and all they said was "sorry". Sorry? We waited an hour for eggs... seriously... no... your food isn't that great to wait one hour. When we got our pancakes, they were burnt. The food is fine, but the service is terrible and they're unprofessional. Also, the server brought our forks with her hands touching the prongs. I had to embarrass her and tell her, please get me a fork in a napkin without your hands all over it. There is a handle on a fork... why are you touching the prongs? It baffles me. Go somewhere else.