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  • I am originally from Philly so I appreciate good Pizza and Subs (Hoagies). I have been going to Uncle Sams for a few years now. I have usually enjoyed the food and the service was never anything to write home about, but it was never outright bad. Lately the service and food have been sub-par. I am not sure why. It's unfortunate because we used to really like Uncle Sams. I recently found my self calling the Owner Bret about an especially bad experience. Even though the entire meal and service was not acceptable, all I asked Bret for was $15.00 back for the to-go large pizza the server jammed in a small pizza box. The slices hot from the oven were stacked on top of each other (see pic). Are you kidding me??? Needless to say I tossed the pizza out and ordered another Pizza from Papa Johns for my kids that were waiting at home for dinner. I figured asking for the $15.00 was reasonable. Guess not. Bret declined to credit me the $15.00 saying it was his policy not to give refunds. Rather he offered me another Pizza. No thanks. Guess he doesn't get it ... Its not the money - Its the principal.
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