My husband and I stopped in here once when this location opened over the winter and our experience for the most part was pleasant. We went on a week day, early lunch hour before everything got busy.
We decided to stop back in on Saturday at dinner time; having been to plenty of other Noodles locations, we figured this one would be up to holding a busy dinner hour. Unfortunately we were wrong.
The line to order our food was quick and easy; the cashier was very friendly.
It took over 10 minutes to get our food, but when we did my food was room temperature and my husband's was steaming. Not sure if mine was made too early or if I got a dish that was made in error on a prior order. Although my husbands food was hot, it was flavorless. We also didn't get one of our side orders so we had to ask.
I'm unsure if this Noodles location is doing something different, or if this was a change for the whole Noodles franchise, but they no longer give you silverware when they drop off your food. We asked about it and everything is now located by the soda machine... one of the busiest spots in the restaurant. So we hunted for eating utensils, but there were no napkins. So my question is what if you don't order a drink? You'd never know this.
The tables were dirty. It wasn't until we left 30 minutes later that tables were finally being cleaned off, mostly because patrons were asking. Ours was only slightly dirty when we arrived (we got the only table left for 2 people) and thankfully we could just brush off the crumbs.
I don't think we'll be back to this location any time soon given the number of places there are to eat in SP, but I do plan on keeping an eye on Yelp to see if things improve.