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| - The food here is very good, the service is inconsistent. The managers are nice, but ineffective. My first visit was on Valentine's Day!!!! Everything was awesome, including the service. The Guaca Chicken was outstanding. They execute the most amazing grilled chicken and their guacamole is delicious and fresh, fresh, fresh!!! On my second visit a couple weeks later it was a bit of a different experience. The server was the same person from our first visit, she barely returned to our table the entire time we were there. We planned to go to a movie afterwards, but everything took way longer than it should have. We found ourselves waving down other waitstaff to get drink refills, an extra napkin and then our check. That's where things got out of control. We were done with everything and sat waiting for our server to return so we could pay and head to the movie. After nearly 15 minutes, we asked another server, who said he would let her know. 10 minutes later, we had to leave our booth and request to speak to a manager. 10 more minutes passed and he finally arrived at our table. We explained what was going on and just needed our check. Movie was cancelled at this point. He apologized and began making excuses for her (mistake). I politely asked if he would print our check so we could leave. He agreed and left our table...never to return. Not kidding. He was clearing tables and rushing around the other end of the dining room. We waited another 10 minutes and I decided it was enough. We gathered our things and headed to the hostess stand. We asked if she could pull it up, if not we were leaving. We have now been in this restaurant for "2 hours" and pretty frustrated at this point. She said, "yes, absolutely ". She went behind the counter and attempted to print out check, but actually couldn't print it. I said, we're leaving and unless you can produce a check, you're not getting paid for this meal. Apparently, the words "we're not paying" are the only words that get the attention of the manager. He rushed over and so did our server. She apologized, but honestly I was having none of it. They completely ruined our evening and I had a right to be upset. She produced our check. There was no offer of apologies from the manager or even a "can we offer you a drink since your evening was railroaded". We paid and for the "first time ever" left a ZERO tip. I've been in service for a very long time and I've had stern conversations with my husband about tipping and how hard service industry employees work. This time, I had no issue with my decision. It's just a terrible shame the service brings down their rating as I said, the food is very good and well executed. I say go if you're not in a hurry because the food is good. Wish I could have just tipped the kitchen in my last visit.
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