If I could give zero stars I would. I dropped a package off (knowing that it was to be picked up at my home, but we missed the driver both days) and asked the store to get it to the driver that afternoon when he came in to make pick-up. Knowing this was supposed to have been picked up at our house I left my wife's cell number so they could call if there was an issue. Later that day, no call. We assumed everything was fine. A WEEK LATER a guy calls my wife's phone and w/o using actual cuss words basically cussed her out for leaving a package there that should have been picked up and told her that the guy we left it with was new so he "didn't know any better". My wife tried to stop him and asked if he talked to all of his customers this way and he continued to yell at her and said he was "giving her a courtesy call". If that's a courtesy call, I'd hate to be on his bad side.
Needless to say -I'd find another UPS store to take your packages to.