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  • Well, it's honestly too bad you can't leave negative stars. Besides the fact that the cupcakes are dry and have more frosting than cake, this place ruined our son's birthday party. We went in a week ahead of time to order cupcakes for our son's birthday party. We ordered the fun flavors that they had, and that he and his friends would enjoy. Well, when I stopped in today to pick up the cupcakes on the way to the party, not only weren't they ready, but the order had been put aside. Apparently, the manager had written "CALL" on the order (which never happened), and what's worse, he had taken off to attend an event and wasn't available. Now the bad stuff... I was then told that none of the flavors we chose were available. And, the only flavors and cupcakes they had were for Valentine's Day. At this point, since I had already paid a week in advance for this order, I took a dozen Valentine's Day cupcakes with pink and red confetti to my son's birthday party. On top of it, the woman working there handed me a $5 gift card and said "this should make up for it". Well, guess what GiGi's...it doesn't even come close to making up for your horrid customer service. Not only do I NOT recommend this place; I recommend any other cupcake company. Not to mention, we will never be using this $5 sad attempt gift card. UPDATE: well, after the run around for a week I finally called and got the store manager. "Cruz" was very apologetic, and refunded us the original purchase. We do appreciate that.
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