I go here often for lunch. The place is kept clean and the staff is very friendly. I can see how Nilay thought the service was lacking in smiles, but I guess everyone has their good and bad days.
It's bad when I walk in and the guys already know what I am going to order. I try to switch it up for variety, but it's hard to break old habits.
My only gripe about this place is the shopping center location and it is a little difficult to get out of the parking lot due to a fairly busy intersection on Prosperity Church Rd.