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  • Been here three times. Order takers always nice, orders always correct, employees seemed like good people, food tastes like a Wingstop but the restaurant is filthy. Complete fail on the part of Owner, Regional,District and Store Management. The order counter had a visible layer of shiny oily residue on it, the sides looked like they were cleaned haphazardly with an inadequate cleaning solution (dirty or diluted solution), dirty windows (lower fogged windows with broken seals add to the effect), poorly mopped floor, my food was presented in an oily streaky the styrofoam container with the wings was coated with hot-sauce finger prints and bagged horizontally with the fries. It seemed like there was minimal training, perhaps no continuing training and that the employees were just left to "wing it". Undoubtably the duty of the management team to ensure the employees are properly trained and maintaining standards and to identify and correct short-comings. This approach not only provides a good customer experience but more importantly teaches employees to have an eye for detail, to follow procedure and take their own corrective actions; skills which will be a positive influence on their professional growth. So, not really a chicken wing review so much as a shoutout to corporate and to the owner to take a look at where you are failing and to do a better job at teaching your employees to succeed. BTW, where's the effing trash can?!
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