Took my Terrier mix in for a grooming. He is a nervous pup. The ladies at Bow Wow Meow really took care of him for me. They were sweet to him. His cut came out fantastic, his fur is so silky now. He didn't have any issues or problems, no accidental cuts or anything. His nails were done beautifully. I was really impressed with how calm he was when we picked him up . Even making the appointment was simple and hassle free. I will definitely be returning when he needs another haircut.