Chatted with Kelly about getting my Marilyn re-pierced before finally coming in. His chill demeanor and great price (seeing I was quoted $10 more elsewhere) made me feel confident this would be a good experience overall. Boy, was I right! Not only is this a spotless studio, Kelly was very knowledgeable and compassionate, ensuring I was comfortable throughout the entire process. Love that he uses good quality Titanium jewelry as well. I just came back 1 week later to downsize the length of the post, and got same great service.. more importantly it's healing nicely!