I stopped in Sur La Table while strolling through the mall. I was in the market for a coffee maker and I did a lot of research on the Nespresso. When I walked over to the coffee makers David greeted me and explained all the pros and cons of the Nespresso and offered me a sample so I would know if I even liked the taste before purchasing it. He was amazing!! He went above and beyond! I will definitely revisit the store just because of the customer service I recieved!