Not surprised by their bad reviews. Food is actually pretty good but when you call in the phones keep saying someone will "be right with you." However, you can walk in the empty restaurant and see the cashiers just standing around chatting.
When you ask if their phones are working, they say actually they are not working and haven't worked for a while. "We are not taking call in orders."
When asked if their phones don't work why they don't have a message stating as such so people don't have to keep staying on hold, they said they didn't know. Obviously not The cashiers issue but Pei Wei is big enough to have management that could handle such a problem.
Good luck PW.