I filed my claim in 2010. They assisted me by showing me how to get the most of my benefits. I felt that the personnel were quite genuinely concerned about my well being. I also felt that they were limited with help. They seem to be case over-loaded. My claim was accepted. I was called within a month tto let me know that I was entitiled to a Back-pay of several thousand dollars. I would rate this office as Awesome!