The worst customer service I've ever experienced.
I placed an order and was told to include my instructions in the "Special Instructions" portion of the order form. There was no "Special Instructions" portion. I tried to use their contact page but it gave me an error every time. I left a (polite) message on their Facebook wall. No response.. Almost 24 hours later and I have yet to hear from them. I don't even know if my order (placed through their website) went through.
I really hope to update this review soon with a better review.
[Update] Emailed and called today during normal business hours. No response and no answer.