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| - Centennial Leasing & Sales was the best buying experience that I could have asked for. Gary McLaughlin ((480) 369-6839) was an incredible help with my purchase, and I would NEVER buy a car anywhere else after this.
Here is why I felt that this was the best car buying experience possible, and why I would never buy a car from anyone besides Gary:
1: Sales Technique: Never once did I feel haggled, harassed, hard sold, or ripped off. I went to Carmax, Private Party (Craigslist), and a local dealership. At every other location you are hit up from the moment you walk onto the lot. When I walked onto centennial Gary handed me a paper with info on all of the cars and said to "Walk around, see what you like, if you have questions or when you want to test drive a car I'm in that office over there." And left me alone. It was great to really be able to explore the cars, check Blue Book values & Online Reviews, and see what I really felt about the car, without someone breathing down my neck. Then when I test drove the cars I was able to take the car by myself, for as long as I needed.
On the other hand, I never felt as though I was abandoned. When I had questions Gary was available to answer them, and when I deliberated between several cars he gave me very good reasons why he recommended one over another.
2: Quality of Vehicles & Transparency: Every vehicle on this lot gets thoroughly checked and repaired from top to bottom. Brakes on my car were all above 85%, tires near new, and every piece of preventative maintenance that should have been done on a car with 80,000 miles had been completed. On top of this, they give you the Car Fax (without you even asking) and a full invoice of every repair that they did, and how much it cost. Again, all of this without being asked for, he just gave them to me when he knew I was interested in a vehicle.
Comparing this to the other lots I visited, they looked at me like I was a crazy person when I asked for a repair report. Then hesitantly went to check to see if it was even available. When I FINALLY got a similar report from other dealers it would be vague "X Job took 3 hours, so they probably fixed it, maybe." This is one area where Centennial really outshines everyone else.
Additionally my car is in perfect shape, and runs exactly as promised.
3: As a first time car buyer I had endless annoying questions, all of which Gary was very much willing to answer, including checking every car I looked at for my approval/monthly payment at every possible loan length.
4: What about Haggling & Price? This is the one area where you have to know what you're getting yourself into with a lot like this. Similar to Carmax, there is no haggling. You look at a car and if the price isn't right for you, you move on to a different car. Personally, I LOVED this about Centennial.
There are NO games. None of the standard car lot being unwilling to give you a price, and making you fight for hours. No "Let me talk to my manager," none of that. It's a great car buying experience, not an adversarial battle.
But it does mean that you're not going to talk them down an extra $1,000. However, comparing Blue Book Values & Car Fax reports, the sticker prices were VERY fair and reasonable, and I didn't feel the need or desire get a lower price anyway.
5: Vehicle Selection: It is a smaller lot, probably under 100 vehicles when I was there. However, I understand that they can go through 100's of vehicles in a month, so just because they don't have exactly what you're looking for today, they probably will tomorrow.
Bonus: If you're a credit union or AAA member they qualify for your Members Auto Center, and can process the Credit Union Loan there at Centennial, no need to go multiple places, while still getting the low interest benefits of going through a credit union.
I would strongly recommend, and already have done so to many of my friends and family, that you buy your next car from Gary at Centennial. There is no reason to waste your time fighting anywhere else.
Disclaimer: I wasn't paid for this review, nor did I receive any benefit. I just had an incredible experience, and I knew that this would help him out, so I happily reviewed the Lot & Gary.
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