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| - To start, I REALLY hate complaining. I've worked in some level of customer service for awhile now and I've seen so many people that have unreasonable expectations. I know what its like to be on the other end of the situation so I always avoid making a big deal things. Unless I'm really irritated and to be honest, I am.
I reserved this room as a surprise to my now fiancé. I proposed to her the morning of our stay and wanted us to have a special night away from home. I thought the photos looked great online and had no problem with the price. Now, I really wish I had spent the money somewhere that would have delivered a better experience. Oh well.
The first thing I remember being kind of weird was that I was never actually told my room/floor. I found it written on the card keys and just kinda winged it. Not really a big deal but annoying enough. The woman that checked us in, told us the hours of the restaurant and that there would be a tablet in the room, but that's pretty much it. The only reason I even knew the pool existed was because I could see it from my room. I'll give her credit for telling me that there would be a tablet but I never would have known about all the amenities and packages that were available to me without it. As someone who frequents hotels, I thought it was strange that I had to work so hard to find out more about the hotel I was staying in.
We went to a local steakhouse that night to celebrate our recent engagement. Later when we returned, I threw my dinner left overs in the fridge and went about my night. When I went back to finish them, I realized my food was warm and pretty much unedible. I guess the refrigerator in my room was never plugged in. I ended up having to pull it out from the wall and crawl into the 'mini fridge nook' to plug it in. It might seem petty but I don't often spend that much money on a meal and I was super disappointed that I wasn't going to be able to finish it.
The rest of our time in the hotel was fine. My real issue happened after my stay.
Sunday afternoon when I had gotten home, I checked my receipt and realized I was charged $50 for parking. This caught my eye because I remembered that the Valet charge was $25 a night. I didn't think it was a big deal though, I figured I'd just call on Monday and ask to have it corrected. When I called the following day, I explained to the woman that answered that I had stayed there Saturday, for 1 night, but that I was charged $50 and that it seemed high to me. She asked for my information and after a short wait she said "okay, so I'll have my manager take a look and we'll email you". At this point, I was mostly irritated that there was no real effort to explain how or why I would have been charged so much. Not even a " oh, I'm sorry that happened". I'm not necessarily asking for an admission of guilt, but some basic customer service would have been appreciated. Either way, I'm not super confrontational and decided I would just wait to get refunded so I could go about my life.
I received a call about 15 minutes later from the same woman I originally spoke with, she called to tell me that I was charged twice because I had multiple cars. This totally caught me off guard so I explained to her that it wasn't possible because I only brought one vehicle. I also told her that I didn't understand how that could have happened when I only ever received 1 valet ticket. I even left the valet marker on my keys when we went to dinner so it would be more convenient when we returned. When I told her this she said " okay, well it's alright, we'll refund it anyway and have it emailed to you". Again, no apology. She called me, to tell me I was wrong and still didn't apologize to me. Not for over charging me or for the misunderstanding with the number of cars. I asked her to have a manager call me after everything and I have yet to hear from anyone. At this point, with the level of service I've been shown thus far, I highly doubt a manager will ever contact me.
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