About: http://data.yelp.com/Review/id/Ob1MKkWpD5cnf5TWkNeNEw

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About: http://data.yelp.com/Review/id/Ob1MKkWpD5cnf5TWkNeNEw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-12-24 00:00:00 (xsd:dateTime)
itemReviewed	South Buffalo Springs Animal Hospital
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	Eh, disorganized operation. The staff are all wonderful, but their pet boarding is another story. I called to make a reservation for pet boarding about a month before Thanksgiving. Asked the nice girl if they would be closing early the day before thanksgiving, or if normal drop off times were ok. She said that they would be open during normal business hours. Luckily we arrived at 2:30 that day to drop off the dogs because they closed at 2:00 and just still open due to some surgeries that we're getting out a little later than expected. Would have been really upset and had some issues with our planned trip if we had gotten there a few minutes later. They didn't even call to confirm the reservation or to warn of closing earlier due to the holiday. Strike 1. Today is Christmas Eve and again I have reservations to drop my dogs off for a couple of nights. Confirmed this one during thanksgiving and was told they would be closing around 4:00, so to just bring them before closing time. I just called (3:00 pm) and was told that I was forwarded to their after hours answering service and to call back later because the office is closed. I asked what time they closed today, and was told 12:00pm. Awesome. Thank goodness I was calling to cancel instead of just arriving to drop them off. Strike 2. The only reason it's a 2 star vs 1 is because their staff is amazingly kind. They are a very smiley bunch and I truly believe they want to be there caring for pets. They just need better systems (management) in place so if you're boarding, you are reminded of their closing times and provided accurate information at least 24 hours beforehand. Will likely not go back for their 3rd strike.
http://www.openvoc.eu/poi#coolReviews	3 (xsd:int)
rev:reviewer	Charity

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