I had the "muffuletta"-it was ok, but certainly not at all authentic (no mortadella, wrong bread, weak olive dressing). The bread is the biggest disappointment, and of course, for a sandwich shop, that's HUGE.
I think the concept is very solid-people want choices, and the number of possible combinations here are virtually endless.
The quality of the meat is certainly a step up from Milio's, Cousin's etc.
I thought the prices were spot on. They had about five employees on duty when I was there-how they show a profit with that many employees is a mystery to me.
I gave them an extra star because they were very fast & very friendly