The physical therapy staff is professional and attentive. At times the therapy room was too crowded and the staff was stretched pretty thin. The billing department is a nightmare and is the main reason for the low rating. I have been waiting for months for them to submit the bills to my carrier and this is causing a delay in the closing of a claim. I have contacted the billing office 4 times in the last two weeks and was assured it would be resolved. My next step is to go down to the office in person and collect the bills myself so they can be submitted. Not worth the hassle. Don't waste your time and energy on this place. There are plenty of other options out there.