My Daughter stopped at Einsteins this morning and bought 3 bagels - usually they are great but this morning they are AWFUL - she asked for toasted and they either ignored that request or they have the worst toaster ever. Called to complain and their phone just rang and rang...no answer, no voicemail. UGH waste of money and still hungry. How hard is it to actually toast a bagel and spread cream cheese -- if I could give negative stars I would.