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| - Feb 2017 update - just completed B service and found another round of damage that was "overlooked" by World Motors. This car was not in sellable condition and no reputable dealer would have put this on their floor. Stay away from these guys AT ALL COSTS.
Happy to have MB of Chandler confirm every word of this to anyone considering a car from World Motors. Thank goodness for their willingness to work with me to repair clearly concealed collision damage. Service Manager suggested legal action and is willing to support with paper trail. Good to know someone is interested in the well-being of the customer.
Original Review - Buyer Beware, as I should have been. This is a cautionary tale when considering a luxury german vehicle from a wholesaler (Hint: don't do it...WALK AWAY).
The buying experience with Brian was great, simple and easy, and maybe it shouldn't have been. While the Carfax was clean, my 2013 CLS has spent nearly 2 weeks of its first month in the dealership as it had prior undisclosed collisions in both the front and the rear. While the car looks 99% on the outside, its a nightmare underneath, with replacement parts not fitting, fights with the dealership over warranty claims, and so on. The oil leak that I discovered on night #1 had to be known by the dealer as it was significant. Thank goodness the Chandler MB service dept is hungry for my future business as they could have easily denied these warranty claims as collision-caused and charged me many thousands to get the car whole again.
In addition to being damaged, the car was also delivered incomplete. No manuals ($200), no second ($600) key and no mention of such until delivery. This is a pretty fair expectation of a vehicle of this caliber.
Lastly, this car was advertised as Mercedes-serviced and is confirmed to have never seen the inside of an authorized MB shop since it was purchased.
I should have been smarter, more patient, and purchased a CPO car for a little more money. I blame myself. Don't make the same mistake!!
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