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About: http://data.yelp.com/Review/id/Oa5nAEnTKEwS_fkfbyz6NA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-07-24 00:00:00 (xsd:dateTime)
itemReviewed	Plank Restobar
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	We reserved a table for 9 for Father's Day 2016 and were looking forward to our usual wonderful experience at The Plank Restobar. However, we are still baffled and confused about our experience, as it was possibly some of the worst service we ever encountered! Plus, to add insult onto injury, we were informed at the end of our meal (not beforehand NOR even when we made our reservation days earlier) that there would be an 18% gratuity charge automatically added to our bill because we were a party of 8+. Needless to say, we all felt cheated by The Plank's socialistic attempt to charge us for the incredibly inept service of our server. The server assigned to our table (she will remain unnamed) was constantly aloof. In fact, we found ourselves repeatedly wondering where she had disappeared too for long periods while we sat at our table with empty glasses and empty plates. We would have sympathized with her if the section was overly busy, but that just simply was not the case. On the contrary, she (and sadly to say, the management on that day) seemed oblivious to there being any problem. After having to go to the bar repeatedly to get our drink orders, FINALLY one of the other service staff I approached realized what was happening after I explained our situation and she sprang into action, getting us our drinks, hors d'oeuvres and meals; and as she did this, our regular server and the management were ALL noticeably absent. In summary, I am SO VERY SORRY to have to write this review because up to this incident we have only had great experiences at The Plank. Look at my other reviews on TA and you will see I am very positive and generous in my platitudes. BUT when any establishment decides to implement a MANDATORY "service charge" (at 18% no less) and then does NOTHING to ensure or monitor that the service rendered has met the required level of competency to justify it... I mean, isn't a "gratuity" all about giving a monetary reward for good service rendered? Will we be back? Not sure. Will/can we recommend The Plank for parties of 8+.?... ABSOLUTELY NOT! We loved the Plank up until now. I really hope they get a better grasp on their QC regarding service, and eliminate their ridiculous policy of imposing an 18% fine for bad service.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Len

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