We just stopped in one day to get my daughter's eyebrows waxed a few weeks ago. They gave us a great deal if you are a State Resident... the first waxing is free!! Her waxer was very helpful with their products that they used and explained step by step what they were doing and why they do the technique they use... which helped ease my daughters nerves a whole bunch. You can tell that they know their stuff. The receptionist was very cheerful and helpful too. You can tell she was new to the job but even took the opportunity to show us a couple of product recommendations and even let us walk away with a few samples to take home. One thing I don't understand is why they only have one person at the checkout desk. I watched her juggle 5-6 customers and phone calls at one time efficiently but that's not a way to run a buisness!