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| - Summary: Great rooftop seating and beer selection but you're probably better off just bringing your own drinks and some food because the service is obscenely horrendous.
Our group of 8 came here on a Thursday night and were lucky enough to get some rooftop seating on a beautiful summer night. As we started out night, the waitress was good about greeting us, taking our orders, and bringing our first round of drinks. However, everything pretty much went downhill from there. Half of our group ordered a round of Haymakers but she instead brought up Half Acre beer because she misheard us. Fine. It was an honest mistake, and she corrected once we told her about it. Moving on, another friend in our group ordered a Georgia Mule but the waitress instead brought him a regular Moscow mule. Even then, can't really blame her because it may not been her fault since she's probably not making the drinks. Thereafter, I placed a order for another drink and about 30 - 40 minutes later she comes back with our receipts, even though we never asked to close out our tabs or indicated that we were leaving. I didn't even get my second drink. It was barely midnight, nowhere near closing time, and our night just got cut short. By that time, it wasn't even worth correcting her to tell her that we didn't want to close out our tabs. To place the cherry on top, payment was a nightmare because the waitress could not keep anyone's card and drink receipt in order. She brought back the cards and receipts for people with open tabs but then she later asked for them back because she forgot to swipe them. I think we spent good 15 minutes downstairs with her to walk her through each person's receipt and payment.
Honestly, if we didn't have such abominable service from this very clueless and unsympathetic waitress, it would have been a really great time, especially considering the variety of beers and cocktails Barrelhouse has to offer. However, the reality is that Barrelhouse needs to spend more time training their personnel on being able to accurately taking and making drinks as well as being able to handle multiple cards and receipts from larger groups. The only other for minor improvement could be that there could be some snacks/food to order. It is nice that they allow people to bring outside food up but it would be great to have a few food items to order just to keep the night going.
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