Worst service department! Needed a new key for my 2004 G35X. The service advisor was incredibly rude and flippant. Pointed out it would be $200 for the key and $60 for the service to program it. When I expressed surprise, his attitude was, well yeah, what are you going to do? You need a key and that is what it costs. So I left and had Ace Hardware in Scottsdale on 90th and Via Linda cut and program an Infiniti replacement chip key for $80. They were able to cut and program the key in a snap, and the service was awesome and respectful. Infiniti of Scottsdale service reps could stand to have some very basic training in customer service. Being an a*#@hole does not win you sales nor customer loyalty