Placed online order yesterday and it says pick up time was 7:51pm. Arrive at 7:50 to a line out the door for takeout, one person helping the take out people. Wait close to 10 minutes before I can even talk to anyone and once I do, the first they tell me is they are out of white rice. Crazy to think an Asian restaurant is out of white rice but the worse part is that it is now 8pm and my order hasn't even made it to the kitchen yet. I asked the lady how much longer and she said 25 minutes. I had to leave as we had a movie to go to and canceled order. Two other people said they had been waiting close to 45 minutes for their take out and a handful of people who hadn't even been helped.
I get your busy, but tell people accurate times so they can plan their life and staff accordingly.