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  • Where do I start? Checking in: We were staying at the Venetian for my BFF's birthday. I called Bouchon to check how long the wait was since it was a Sunday afternoon. The gentleman told me about 5 minutes or so. When we arrived 5 minutes later (this was about 2PM), the receptionist told us that the wait was 40-45 minutes! She was very rude and acted like she hated what she was doing and didn't want to be there. I politely explained that I had called to check on wait times about 10 minutes prior to our arrival; she responded in a nonchalant demeanor and said "that was 10 minutes ago". Running low on sleep and patience, I still managed to brush her attitude off- after all we had a fun weekend. We arrived at Bouchon at about 115 PM, and we were seated at around 135. 20 minutes, not bad. Service: After having waited to be seated, the OCD side of me decided to time how long it'll take us to get noticed and be handed our menu. 3 minutes. Not bad. Sensing the "busy Sunday afternoon" atmosphere, we ordered Beignets (sp.) together with our coffee and water to be "ahead" and not starve to death while waiting for our breakfast food to arrive. We ordered our real food at around 150 PM. 155 PM: coffee arrives. yay. 2PM: we asked for some bread and coffee refills. ..... Its already 220, still no Beignets (sp), no refills, no bread. (AND NO FOOD) 230 PM: still no food, no bread, no coffee, but YES beignets. 235 PM: party right next to us who arrived 20 minutes after we did and had the same server got their food FIRST... WTH? 240 PM: our food finally arrives , but my partner's smoked salmon plate (which does NOT require any cooking whatsoever) has not arrived yet. WTH? Food: Biegnets: Yummy, but not life changing. Similar to the one Grand Luxe serves Coffee: Good. Croque Madame: heavy sauce, but lacking flavor. Brioce bread was excellent though. Bacon: Its really hard to mess it up, right? French Toast: Hybrid between Tiramisu/angel cake consistency. Too much cinnamon! Smoked Salmon plate: eh. The food is not bad, but they definitely need to work on their customer service. WHen we asked for an explanation on why our food took forever, the waiter-in-training tried being sarcastic and gave us a snide response. Seriously? Seriously?
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