Wow... talk about the absolute WORST company I've ever tried to do business with. It does NOT get much worse than these guys. First... a little background, I have never gone out of my way to complain about a company. If you see my other reviews, you'll notice I go out of my way to rave about companies on here. There's only 1 other negative review in my portfolio, and even that company is 4 stars compared to crappy old Appliance Certified.
I used these guys about a year ago, and the guy that came over was cool and the price was reasonable. So I actually referred them to about 3 people since and kept their magnet on my fridge.
However, last week my sink started leaking and we were unable to use it anymore until fixed. I called this company right away (Thursday) to book appt for the next day (Friday). No call... no show. I called back later in the day simply to leave a voicemail. Saturday I called back and they said they'd have someone out Monday (after apologizing). Monday came... no call... no show. Typically, I know you should give up on a poor company like this. But, I decided to give them one more chance. Called Tuesday, and set up for today because I had a busy week and couldn't do it until that Friday. Next Friday came, they called me at 9am to confirm. Whew... then... didn't show. 1pm I called them and a woman said she'd get on the phone with dispatcher and call me back right away with an ETA. 3 hours later... no call... no show. I called now twice only to leave another message.
Bottom line: This company shouldn't even be called a company. The suck. My 5 year old son is more responsible and considerate. If I had nothing else to do today, I would create 3 more Yelp accounts just so I can complain 3 more times. One for every time they messed up.