I'm sitting here on Christmas Eve waiting on an emergency root canal. Dr. Morales is not only the ONLY endo to see me today but he's so backed up because he's helping so many people today when no one else will. He was completely honest and said he's about 90 min behind so I could leave and get some food and come back at 530pm On Christmas Eve, he is staying, his assistants are staying, the office is staying. And no one seems pissed off about it. (They might be, but would let it show). Talk about feeling like a VIP! I'm so grateful for this staff. I'm sure they would rather be somewhere else but they are all here for me, with smiles. Best present ever!