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  • Ordered delivery last night and the driver showed up without my breadsticks, the wrong soda and marinara "sauce" that was the consistency of water. He handed me a 2 liter of Pepsi when I ordered Diet and the ticket even said Diet. I asked if he had Diet in the car and he said "no". I then noticed my order of breadsticks was missing, which I paid for and asked if he was going to bring me my correct order back. He again said no and that he had noticed they were missing, but the people at the restaurant told him to just take the order. What?! He then proceeded to tell me "if you have a problem call the store" in a very rude tone. Well I called, was on hold for 10 minutes and then someone picked up and when I said hello they hung up. I know someone was there because I could hear them breathing and background noise. I called back and same 10 minute hold with being hung up on again!!! I called a third time and this time after 11 minute hold I was able to speak with the assistant manager who was even more rude than the delivery driver. He had all sorts of excuses that they were busy and that's why it took me a half hour of holding on the phone. He didn't apologize for my hold time OR for my missing and incorrect food. I told him I just want a refund for my missing items because I don't want to wait another 45 minutes to eat breadsticks with marinara that is water. He told me he couldn't process any refund because I used a card. WHAT? He had all sorts of excuses about the system they use and how he doesn't know how to do it. I explained to him that he should ask someone else in the corporation to help him and as the consumer who did not get what they were charged for I am entitled to a refund. He offered me store credit, but there's no way I'm ordering from them again so this is not acceptable. He finally said he would leave a note for the store manager to call me tomorrow. Well it's almost 8pm and the manager did not call me. I called many times throughout the day during business hours and no one answered the phone once. This location with horrible customer service has made it so I will never order from another Pizza Hut again.
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