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  • After being traumatized and suffocated by mainstream dealerships, CarMax was a breath of fresh air. I found the car I wanted to view on their website and the sales rep, Trent, brought it up from Tucson to Phoenix, just for me, FOR FREE, no obligation to purchase whatsoever. The car arrived days before anticipated and was everything the online ad described - better even. They showed me the entire vehicle history and provided extended warranty information PRIOR to financing talk so it could be included in the payment arrangements (#Dodge #Chevrolet dealerships not so forthcoming). The entire process, from the test drive to handing me the keys, took less than 3 hours - and Trent never had to leave us to go talk to a "finance guy" - we viewed the financing offers together, simultaneously! No secrets, no wheeling and dealing, no stupid good cop/bad cop routine. Trent answered all our questions and made the experience as simple as possible. I'm very happy with the 'No BS' approach and will most certainly purchase here in the future as well as recommend to my friends and family!
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